Refund policy

Returns & Refunds

We want you to be happy with your purchase from Triple M Creations LLC. Because many of our products are custom, personalized, or made to order, return eligibility depends on the type of product purchased.

Custom & Personalized Products

Custom, personalized, and made-to-order products are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or Triple M Creations made an error in producing your order.

This includes products customized with names, numbers, team names, logos, colors, designs, sizing selections, or other customer-requested personalization.

Customers are responsible for reviewing all personalization information submitted with their order. Triple M Creations is not responsible for errors resulting from incorrect names, numbers, spelling, sizing, colors, or other information supplied by the customer.

If Triple M Creations makes an error in your personalization, we will work with you to make it right.

Non-Custom Products

Eligible non-custom products may be returned within 30 days of delivery. Items must be unused, unworn, and in the same condition in which they were received. Proof of purchase may be required.

To request a return, contact us at hello@triplemcreationsllc.com before sending any item back. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered due to an error by Triple M Creations, contact us as soon as possible at hello@triplemcreationsllc.com.

Please include your order number and photographs showing the issue when possible. Once reviewed, we will work with you on an appropriate replacement, correction, or refund.

Cancellations

Because personalized products may enter production shortly after an order is placed, cancellation requests are not guaranteed. Contact us as soon as possible if you need to cancel or change an order.

If production has not begun, we will make reasonable efforts to accommodate the request. Once production of a custom or personalized product has begun, the order generally cannot be canceled or changed.

Exchanges

For eligible non-custom merchandise, please contact us before returning an item for an exchange. Custom and personalized products cannot be exchanged unless there is a qualifying defect or production error.

Sale Items & Gift Cards

Gift cards are non-returnable. Any additional return restrictions applicable to clearance or final-sale merchandise will be identified on the product listing at the time of purchase.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or payment provider.

Questions

Questions about returns, refunds, damaged products, or order issues can be sent to hello@triplemcreationsllc.com